To the Editor:
When a snafu occurs on or to a SSA ferry, one’s anticipated day ahead of shopping, pre- or post-surgical, dental procedure, treatment, business, academic commitment, airline connection, etc. suddenly comes to to a halt. I was affected by last Wednesday’s tree-piercing of the MV Nantucket’s sprinkler system, causing the dreaded pronouncement, “The 9:30 boat is cancelled.”
Yes, it’s a major or a minor nuisance but not a tornado or volcano. Many of us need to lighten up our frustrated reactions to SSA workers. Agents are adept at sorting out and ranking emergencies, as well as expediting solutions.
My personal thanks to Bridget, Richard, and Stephanie for their gracious, professional assistance on June 8.