Martha’s Vineyard Hospital uses a variety of resources, tools, and surveys to help understand and improve the experience of its patients. Among those resources are the Patient and Family Council (PFAC). The group, which includes community and staff members, meets quarterly. The council’s focus is to share information about community-wide health issues and have input into patient-education initiatives and efforts to enhance patient and family-centered care. The Hospital reports annually on the Council’s progress, and makes these reports available to the public and to the Massachusetts Department of Public Health upon request.