Warning to Comcast customers


To the Editor:

On December 19, 2011, I received a phone call from Comcast offering to reduce the cost of my cable service, upgrade my high-speed modem, and eliminate my Verizon home phone bill completely. The savings offered were considerable. I agreed.

On December 23, 2011, the Comcast installer came to my home completed the installation, and all was well. Later in the day, I discovered Comcast changed my original phone number without speaking to me about this. In addition, I could call out, but not receive calls. The technician came back to the house on December24, reviewed his work, and was on his cell phone to the Comcast office, to set things up again. Needless to say, he apologized, but said he couldn’t do anything else. The problem was between Comcast and Verizon.

When he left on December 24, I could no longer make or accept calls. My phone service was dead. I spent 16 hours on my cell making multiple calls to Comcast trying to fix this situation. Everyone I talked to at Comcast was very polite, but no one could fix the problem. Now it is New Year’s Eve and Comcast just informed me that I wouldn’t have my phone number until January 13, 2012.

I warn other potential customers, do not get suckered in by Comcast. I read in the papers about the negotiations going on Island-wide with Comcast. I hope the Island committee insists on high-quality services in each town, including Chappy, and penalties when things go wrong. I would never choose Comcast again for myphone service.

Ralph FriedmanVineyard Haven