We’ve put together some answers to frequently asked questions to help our community. If you have a question you don’t see listed here, just email memberships@mvtimes.com and let us know how we can help.

Why should I become a member?

Your membership comes with many benefits, including:

  • Unlimited access to all content in print and online
  • The ability to comment on stories
  • Exclusive access to new features, digital content, and community events
  • Regular opportunities to directly interface with our team, provide feedback, and attend our speaker series 

Equally important, your membership serves a larger purpose: to help us sustain our independent news organization and allow us to provide public service journalism that enlightens and informs our Island.

We believe a community-supported model is truly the best way to serve you at a time when local news is in deep crisis, and as newsrooms are closing around the country. We value your support in helping us protect a thriving ecosystem for fair, balanced journalism that will help our community bind together to solve the challenges we face and celebrate the many accomplishments we share.

You can read more about specific membership benefits here. 

How do I get started?

  • Click here to start your membership journey: Choose one of three tiers (supporter, sustainer, or advocate), then pick between on-Island print delivery with full digital access, off-Island print delivery with full digital access, or full digital access only
  • Enter your billing (and/or shipping) information, the email address you want associated with your membership, and your payment information
  • You’ll receive a login link or verification code by email.
  • If you have any questions or face any obstacles, email our customer support service at memberships@mvtimes.com.

How do I update my profile, including managing billing information and newsletter preferences?

If you are already a member, you can access, change, and update your account by clicking here. You can also access this page and sign into your account through the “Sign In” button at the top right corner of the site.

  • Either click “Continue with Google” if you have a Google account, like an Gmail address, associated with your membership and no password will be required OR enter the email address associated with your membership
  • If you enter an email address, click either “Email me a one-time code” or “Forgot password” to reset your password on this new interface
  • Once signed in, you’ll be able to manage your account information, update payment details, review your membership, and access membership benefits more easily.

If you are already logged in, click the icon in the right corner of the website (“My Account” on desktop or a person icon on mobile or tablet).

What is the difference between a subscription and a membership? 

This is a good question, and we would love the opportunity to explain. A ‘subscription’ is what so many of you have always had, and it meant quite simply a transaction in which you paid to have the paper delivered and to have digital access.

Membership at its basic level is not really any different. But the membership model is all about the idea of joining us in community-supported local news so we can do what we do. Our goal is to foster a new understanding that local news will not be sustained by subscription payments or advertising dollars alone. We need you, our community, to support the work we do. Your membership accomplishes that no matter what level you have chosen. We are deeply appreciative of you joining us.