Better service needed at O.B. Post Office

1. ITS IS NOT THE POST OFFICE OR EMPLOYEES…..ITS THE SUMMER POPULATION…. MOST EVERYTHING TAKES LONGER!

2. Actually 35 minutes is “normal” and occasionally occurs in the winter as well. OTOH one can get lucky and there are only a few people in line who don’t want to chat with the p.o. folks, or complain about stuff endlessly, or ask questions over and over again until (apparently) they get the answers they want. Kudos to the very patient employees. If it were me I’d “go postal” but then I’m nearly 86 and my patience has almost run out.

3. As someone who is not always able to stand (especially in one place) for periods of time, makes it difficult to get anything from the window IE: packages or oversized envelopes.
   There needs to be a better way.
   Many of us arrive early before the door opens, could they be rewarded with early service?
   Maybe the back window/door could be utilized for online scheduled pick up of packages, ON TIME no excuses for late arrivals. It’s not the Dr’s office.

4. How about they throw everyone’s mail and packages in a big pile in the parking lot
   It would only take you 2-3 minutes to find yours

5. Waiting is part of summer in lots of places.

6. Oak Bluffs would benefit from USPS mail delivery service to homes and has for a long time. This would help spare the non-stop congestion and parking stress downtown. It would be better for the environment, as well, to not have cars driving to the post office every day. For some reason it is not viewed as feasible, but mail delivery to homes in OB would take care of a lot of issues.

   • I’ve been told that if I want to go to the enormous trouble and concomitant expense I can be an RFD Vineyard Haven customer. Friends from “off” would be totally confused and think I had moved. PIA. Doesn’t seem like people who just want to get their mail should be so severely punished by making us totally change our postal locations.

     • We changed to home delivery via a rural route thru VH years ago, it wasn’t hard to do, and it’s so much easier. Our address is our street address, and I add “Oak Bluffs” to it, before the 02568 zip code, we get all deliveries, no problem. Got a large mailbox and they deliver packages as well.

7. Two days ago I waited 25 minutes at lunchtime. Working folks on their lunchbreak? Yesterday I waited 2 minutes at 2:30. I have never seen anyone pick up a package from a parcel locker. Are they used? Smaller parcel lockers would fit in the lobby or on either side of the doors. Not much use is made of the table with the mailers. It could be smaller. Two doors are a huge waste of space. Increase the pickup hours on Saturday. I’m retired, so it’s rarely an issue for me. It’s nice to chat with folks. A self-serve coffee machine could make things go smoother and provide some competition for the overpriced coffee nearby, where locals don’t go anyways

8. Not so sure a change to the Vineyard Haven USPS will be much of a help. My experience has been very unreliable. I am in town, three and a half blocks from the VH USPS. I do not have postal delivery. I sometimes get notices trom the VH USPS that a package arrived for me. Two times I went down to pick up the package only to be told that it was not ready and come back another time. I do not bother to pick up such a parcel until three days after I get a notice.

9. It’s not just the local PO I mailed a First Class letter from 10025 to be forwarded from there to 02568. It took over two weeks to leave 10025. It’s currently sitting it Providence. I got all kinds of BS from 10025 like “We forward everything promptly”. When I told them it had an AirTag their response is It’s not a letter it’s a package”. When I opened a complaint online the case was unilaterally closed by the USPS. The USPS kindly sent me a customer survey.
   By the way, the letter is still sitting in Providence with the battery on low.

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